Refund policy

SATISFACTION GUARANTEE / REFUND POLICY
Bauhaus 2 Your House proudly stands behind our designer reproductions by offering our customers our Satisfaction Guarantee Policy. If any Bauhaus 2 Your House customer is not fully satisfied with any of our products, simply contact is in writing for authorization and return the product to our warehouse within 10 business days from delivery. Refunds for Ready 2 Ship (In-stock) products will be issued store credit or exchange only less the 30% Restocking Fee, shipping, and a $25 re-packaging charge, if merchandise is returned at buyer's expense in its original condition and in original packaging within 10 days.

Factory Direct (non-stock items or custom orders) are not cancellable after 48 hours of the order.  Factory Direct (non-stock items or custom orders) are not returnable.  

Claims must be in writing. Claims for defective or damaged items must be filed within 7 days of delivery. Please inspect your items immediately upon delivery. Claims received after 7 days of delivery will not and cannot be processed.

Please be aware that fine furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. Upon arrival of returned goods at the warehouses items will be examined for merchantability. In the event that goods are deemed to have been damaged by the customer, the customer may be charged up to the full price of the item(s).

A $25 repackaging fee may also be assessed if packaging is unusable. (Shipping is not refundable.) IMPORTANT: CUSTOMER MUST RETURN ALL PRODUCTS IN THE EXACT CONDITION, AND IN THE EXACT PACKING MATERIALS IT WAS RECEIVED IN AT THE CUSTOMER'S EXPENSE, IN ORDER TO BE ELIGIBLE FOR REFUND. BAUHAUS 2 YOUR HOUSE RESERVES THE RIGHT TO REFUSE OR REJECT ANY RETURN THAT DOES NOT MEET THE CONDITIONS DESCRIBED ABOVE. 

Schedule the shipment with the same carrier used for delivery (shipper's information is included with every order), prepay and insure your package(s), and return them to:

Bauhaus 2 Your House
Attention: Operations Manager
530 East 8th Street, #102
Oakland, CA 94606

WHITE GLOVE DELIVERY AND INSTALLATION - NON-RETURNABLE POLICY

Products that are delivered and installed through our White Glove service are considered custom-handled and fully prepared for your space. Due to the nature of this service, including in-home delivery, assembly, and installation, all White Glove products are final sale and cannot be returned or exchanged once installation has been completed. By opting for White Glove delivery, you acknowledge and agree to this non-returnable policy.