Terms & Conditions
By placing an order with Bauhaus 2 Your House, you agree to the Terms and Conditions below.
Your Account
You are responsible for maintaining the confidentiality of your account information and password, and for any activity that occurs through your account. Customers under the age of 18 may place an order only with the involvement of a parent or legal guardian. Bauhaus 2 Your House reserves the right to refuse service, cancel an order, or restrict or terminate an account where reasonably necessary, including in cases of suspected fraud, misuse of the website, pricing or product information errors, or violation of these Terms and Conditions.
Sales Tax
Bauhaus 2 Your House pays applicable sales tax on eligible orders shipped within the United States. Customers who purchase products through the Shop mobile application or another third-party sales channel may be assessed sales tax at checkout. Please call us for further information.
Lead Times
Ready-to-Ship in-stock products generally ship within five business days after order acknowledgment by Bauhaus 2 Your House Customer Service. Products ordered from a manufacturer or produced specifically to fulfill a customer’s order are considered Design-to-Order products. These pieces are obtained especially for you and may include selections of finish, material, color, size, or other available options. Design-to-Order products typically ship within 12–16 weeks after order acknowledgment, unless a different estimated lead time is stated on the product page or provided at the time of order.
We make every effort to meet estimated shipping and delivery dates; however, these dates are estimates only and are not guaranteed. Bauhaus 2 Your House is not responsible for delays caused by manufacturers, freight carriers, customs, port conditions, severe weather, labor disruptions, or other circumstances beyond our reasonable control. A delay in production, shipment, or delivery does not constitute grounds for cancellation of a Design-to-Order product.
Product Details Variations
We make every effort to accurately describe and depict the products offered on our website. Because many of our pieces are produced by independent manufacturers, designs, materials, finishes, construction methods, and specifications may be modified or improved from time to time without notice.
Product dimensions are based on overall measurements at the widest points of each piece and are intended to help you understand its approximate footprint. If a particular measurement, finish, material, or other detail is important to your purchase, please contact us before placing your order, and we will be happy to provide additional information.
Natural materials, including wood, marble, stone, cane, leather, and fabric, may vary in color, grain, veining, texture, and other characteristics. These natural variations are part of the beauty and character of the material and are not considered defects.
Images on our website are intended to represent the products as accurately as possible. However, actual colors, finishes, textures, and materials may vary slightly from what appears on your screen due to monitor settings, lighting, photography, and natural material variation.
Limited Warranty
Bauhaus 2 Your House warrants that its products will be free from defects in materials and workmanship under normal residential use and care for a period of one year from the date of delivery to the original purchaser.
During the warranty period, Bauhaus 2 Your House will, at its option, repair or replace any product or component determined to be defective under this warranty. This warranty applies only to the original purchaser and is not transferable.
Warranty claims must be submitted in writing and include the purchaser’s name, order or invoice number, product information, a description of the claimed defect, photographs showing the issue, and documentation of the delivery date. We may request additional information reasonably necessary to evaluate the claim.
This warranty does not apply to damage resulting from normal wear and tear, improper care, misuse, accidents, alterations, unauthorized repairs, improper assembly or installation, commercial use, outdoor use of products not specifically designed for outdoor use, or failure to follow applicable care or use instructions.
Except as required by applicable law, Bauhaus 2 Your House is not responsible for incidental or consequential damages arising from a product defect.
Cancellation Policy
Orders may be canceled without charge within 24 hours after order acknowledgment by Bauhaus 2 Your House Customer Service, provided the order has not shipped or entered production.
After the 24-hour cancellation period, cancellation of a Ready-to-Ship in-stock item is subject to our approval and may incur a cancellation fee of up to 10% of the purchase price, plus any shipping or handling costs already incurred.
Because Design-to-Order products are ordered or produced specifically to fulfill a customer’s order, they may not be canceled after the 24-hour cancellation period without our prior written approval. If an approved cancellation is possible, it may be subject to a cancellation fee of up to 50% of the purchase price, plus any shipping, handling, manufacturer, or other costs already incurred.
Design-to-Order products may not be canceled solely because of a delay in production, shipment, or delivery.
Delivery Receipt of Goods
Customers are responsible for receiving their orders promptly at the delivery address provided. Please ensure that all delivery information is accurate and that someone is available to accept delivery when required by the carrier.
Delivery may be delayed or additional charges may apply if access is difficult, delivery information is incorrect, the customer is unavailable to receive the order, or the carrier is unable to complete delivery for reasons outside our control. Any redelivery, return shipping, storage, or related charges resulting from a missed or refused delivery will be the customer’s responsibility.
Tracking or delivery information will be sent to the email address provided with the order when available. Customers are responsible for monitoring delivery communications and tracking information, including messages that may be filtered into spam or junk folders.
If an order is returned to Bauhaus 2 Your House after unsuccessful delivery attempts, the customer remains responsible for the order and for any additional shipping, handling, or storage charges required to arrange redelivery.
Claims for missing items or incomplete shipments must be submitted in writing within five days of delivery. Claims for visible or concealed damage are governed by the Damage in Transit section below.
Damage Return Policy
Please inspect your order promptly upon delivery. If the packaging shows visible damage, please note the damage on the carrier’s delivery receipt before signing and take photographs of the packaging and the product. If damage is severe, you may refuse delivery and contact Bauhaus 2 Your House immediately.
Claims for items damaged in transit must be submitted to Bauhaus 2 Your House in writing within three days of delivery and must include photographs of the product, all packaging, and any visible damage. Please retain the product and all original packaging materials until the claim has been resolved, as the carrier may require inspection.
We will work with you and the carrier to evaluate a properly reported damage claim and, where appropriate, arrange repair, replacement, or another reasonable resolution. Damage claims may be denied if the product or packaging is discarded, altered, installed, used, or otherwise made unavailable for inspection before the claim is resolved.
Damage that occurs after delivery, including damage caused by moving, unpacking, assembly, installation, misuse, or improper care, is not considered damage in transit and is not covered under this policy.
Glass, Marble Stone Delivery
Glass, marble, and stone products require special care at delivery because concealed damage may not be apparent from the outside of the packaging. These items must be inspected at the time of delivery, before the carrier leaves whenever reasonably possible.
If the packaging is damaged, or if the product is cracked, chipped, broken, or otherwise damaged, please note the damage on the carrier’s delivery receipt, take photographs of the product and packaging, and contact Bauhaus 2 Your House immediately. If the damage is severe, you may refuse delivery.
Please do not sign for a visibly damaged glass, marble, or stone product as being received in good condition. Failure to inspect the product at delivery or to note visible damage on the delivery receipt may limit our ability to process a damage claim or provide a remedy.
Returns Exchanges
We want you to be pleased with your purchase. Eligible Ready-to-Ship in-stock items may be returned for store credit or exchange if you contact Bauhaus 2 Your House in writing within 10 business days of delivery and receive return authorization before shipping the item back to us.
Approved returns must be unused, unassembled, and in like-new condition, with all original packaging, tags, parts, and materials included. The customer is responsible for return shipping and insurance. The original cost of shipping the item to the customer is not refundable or creditable. Approved returns are subject to a 20% restocking fee and a $25 repackaging charge.
Because Design-to-Order products are ordered or produced specifically for the customer, they are final sale and are not eligible for return or exchange. Products delivered or installed through our White Glove service are also final sale once delivery or installation has been completed.
Returned items will be inspected upon arrival. We reserve the right to refuse a return or reduce the credit issued if an item is returned damaged, used, assembled, altered, incomplete, improperly packaged, or otherwise not in like-new condition.
Store credit is valid for one year from the date of issue. Any monetary refund authorized by Bauhaus 2 Your House will be issued by check.
Any merchandise returned to or held at our warehouse and not claimed by the customer within three months after notice from Bauhaus 2 Your House may be liquidated or otherwise disposed of. The customer remains responsible for any applicable return shipping, storage, handling, or disposal costs, and forfeits any right to a credit, exchange, or refund for the unclaimed merchandise.
Claims relating to defective products or damage in transit are governed by the Limited Warranty and Damage in Transit sections above.
White Glove Delivery Installation
White Glove Delivery includes special handling services that may include in-home delivery, unpacking, assembly, placement, and installation. Because these services are performed specifically for the customer and the product is prepared for the customer’s space, products delivered or installed through our White Glove service are final sale and may not be returned or exchanged once delivery or installation has been completed.
This final-sale policy does not apply to a properly reported claim for damage in transit or a defect covered under our Limited Warranty.
Shipping and Delivery
Free shipping is available on eligible orders delivered within the contiguous United States. Orders shipped to Alaska, Hawaii, U.S. territories, remote locations, or international destinations may require additional shipping charges. Please contact Bauhaus 2 Your House Customer Service before placing an order for delivery outside the contiguous United States or to a location that may require special delivery arrangements.
Unless otherwise stated, standard residential delivery is curbside delivery. Curbside delivery does not include inside delivery, unpacking, assembly, installation, removal of packaging, or movement of merchandise into the home or building.
Commercial and Dock-to-Dock Delivery may be arranged for businesses, receiving warehouses, design firms, contractors, or other locations equipped with an appropriate loading dock. The customer is responsible for ensuring that the delivery location can receive the shipment and for arranging any unloading, movement, storage, or final delivery required after the shipment arrives at the receiving location.
Inside Delivery and White Glove Delivery may be available in certain areas for an additional charge. Please contact Bauhaus 2 Your House Customer Service to confirm availability and pricing before placing your order.
Furniture can be large, heavy, and difficult to move through doors, hallways, stairways, elevators, and other spaces. Customers are responsible for confirming before placing an order that purchased items will fit through all access points and into the intended location. Bauhaus 2 Your House is not responsible for items that do not fit into a customer’s home, building, elevator, stairway, doorway, or intended space. If an item cannot be delivered to the intended location, delivery may be completed curbside or to the first dry and accessible area, and any additional delivery, return, storage, or handling charges will be the customer’s responsibility.
Customers are responsible for monitoring, tracking, and delivery communications, and for making themselves available for delivery or responding to scheduling requests from the carrier. Redelivery charges, storage fees, return shipping charges, or other costs resulting from a missed appointment, refused delivery, inaccessible delivery location, incorrect delivery information, or failure to respond to carrier communications are the customer’s responsibility.
Delivery estimates are provided in good faith but are not guaranteed. Bauhaus 2 Your House is not responsible for delays caused by carriers, weather, port conditions, customs, labor disruptions, difficult access, or other circumstances beyond our reasonable control.
Storage
Upon written request and subject to availability, Bauhaus 2 Your House may store purchased merchandise for up to 15 days after it is available for delivery or receipt at our warehouse at no additional charge.
If merchandise remains in storage beyond 15 days, storage fees will apply at the rate of $35 per loose package or $135 per pallet, per month or any portion of a month. Storage fees will be assessed beginning on the 16th day of storage and monthly thereafter until the merchandise is shipped, delivered, picked up, or otherwise disposed of in accordance with this policy.
Merchandise left unclaimed for more than 90 days after it is available for delivery or receipt at our warehouse may, after notice to the customer, be liquidated or otherwise disposed of by Bauhaus 2 Your House. In that event, the customer forfeits any right to delivery, refund, store credit, or exchange and remains responsible for any unpaid storage, handling, shipping, or disposal costs.
Changes to Terms and Conditions and To the Site
Bauhaus 2 Your House may update these Terms and Conditions from time to time. Any changes will be effective when posted on our website and will apply to orders placed after the updated terms are posted.
We also reserve the right to update, correct, or discontinue website content, product descriptions, images, specifications, pricing, availability, promotions, and services at any time without prior notice. In the event of an error affecting an order, we will contact the customer promptly to provide available options, which may include correcting the order or canceling it and issuing a refund.
Your Information Authority to Purchase
By placing an order with Bauhaus 2 Your House, you represent that you are at least 18 years of age or are placing the order with the involvement of a parent or legal guardian. You also represent that the information provided in connection with your order, including your billing, shipping, and contact information, is accurate and complete, and that you are authorized to place the order and use the selected payment method.
Website Use Disclaimer
We make every effort to keep our website accurate, current, and available; however, the website and its content are provided for general information and shopping convenience. Bauhaus 2 Your House does not guarantee that the website will be uninterrupted, error-free, or free from technical problems, or that all content will be complete or current at all times.
Product purchases are subject to the product descriptions, order acknowledgment, Product Details & Variations section, Limited Warranty, and other applicable terms stated in these Terms and Conditions. Nothing in this Website Use & Disclaimer section is intended to limit any warranty or consumer right that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Bauhaus 2 Your House and its officers, directors, employees, agents, and suppliers from any third-party claim, liability, loss, damage, cost, or expense, including reasonable attorneys’ fees, arising from your misuse of this website, violation of these Terms and Conditions, infringement of another person’s rights, or submission of false, fraudulent, or unauthorized information in connection with your account or order.
Termination
Bauhaus 2 Your House reserves the right to suspend or terminate an account, refuse service, or restrict access to our website when we reasonably believe that a customer has violated these Terms and Conditions, provided false or fraudulent information, engaged in unauthorized payment activity, misused the website, or acted in a threatening, abusive, or harassing manner toward our employees, representatives, or service providers.
Termination or restricted access does not affect any rights or obligations relating to an order placed before such action, including payment obligations, delivery arrangements, return limitations, warranty rights, or other applicable provisions of these Terms and Conditions.
International Customers
Bauhaus 2 Your House may accept orders for delivery outside the United States on a case-by-case basis. Please contact Customer Service before placing an international order so that availability, shipping arrangements, and estimated charges can be confirmed.
International customers are responsible for all applicable customs duties, import taxes, brokerage fees, destination charges, local delivery charges, and any other fees imposed in connection with delivery outside the United States, unless otherwise expressly stated in writing by Bauhaus 2 Your House.
The customer is responsible for determining whether a product may be lawfully imported, delivered, installed, or used in the destination country. Bauhaus 2 Your House is not responsible for delays, holds, denials of entry, additional charges, or other issues arising from customs authorities, local regulations, import requirements, or international carriers.
This website is operated from the United States. Customers accessing our website or placing an order from outside the United States are responsible for compliance with applicable local laws.