White Glove Service
White Glove Service, NY: zip code 10001 – 14905
By placing and confirming your order, you agree to these terms and conditions.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use bauhaus2yourhouse.com only with involvement of a parent or guardian. Bauhaus2yourhouse.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Bauhaus2yourhouse.com is charges no sales tax on any orders shipped within the United States, except California. You are expected to comply with your state's current laws regarding purchases over the Internet.
Ready to Ship products are shipped within 7 business days of acknowledgment of order from Bauhaus 2 Your House Customer Service. Factory Direct orders are custom orders built specifically for our customers by our factory. Lead time for Factory Direct orders is typically 10-12 weeks. While Bauhaus 2 Your House makes every effort to meet these lead times, they are not guaranteed. Bauhaus 2 Your House is not responsible for delays in shipments due to circumstances beyond our control, such as acts of God, international port delays and closures, terrorism, or other customs, freight, or shipping delays. Every effort is made to meet our estimated shipping dates, but failure to do so does not justify their cancellation.
Bauhaus 2 Your House reserves the right, at its sole discretion to change, modify, add or remove any portion of these terms and conditions of use, in whole, or in part at any time. Designs, materials, construction, production technology and specifications are subject to change without notice. Bauhaus 2 Your House reserves the right to modify and/or improve all products that we offer for sale.
Bauhaus 2 Your House warrants its products to be free from defects in material or workmanship, given normal use and care, for a period of 1 Year from the date as indicated on the invoice, subject to the limitations set forth:
During this warranty period, Bauhaus 2 Your House will, at its option, repair or replace, free of charge to the original owner, any part or assembly found to be defective. This warranty is not transferable and terminates when a third party becomes entitled to use the product during the warranty period. Claims must be in writing. All claims must include the name, address, and telephone number of the purchase, unit model number, general description of the product, description of the defect(s), photographs, and documentation supporting the date of initial delivery. Bauhaus 2 Your House will contact the customer to arrange for the repair or replacement of the defective product covered by this warranty at Bauhaus 2 Your House's expense.
This warranty does not apply to damage resulting from accidents, alterations to the product other than by Bauhaus 2 Your House or an authorized person, installation by other than a Bauhaus 2 Your House or an authorized person, or the product not being used in accordance with Bauhaus 2 Your House's installation and/or application guidelines. Upon the occurrence of any one or more of these events, this warranty becomes void. Because of the natural variation over which Bauhaus 2 Your House has no control, the warranty does not extend to color, grain, texture of wood, plastic, marble, or fabric. Bauhaus 2 Your House does not warrant the matching of color, grain or texture and shall not be liable for consequential or incidental damages. The images on this website represent an approximate rendering of the item requested and is not a representation of warranty regarding the final product.
Please note: the colors displayed on your screen may differ from the actual colors. No rights can be derived from this.
Orders not canceled within 24 hours of acknowledgment from Customer Service will be subject to a 25% - 50% cancellation fee in addition to any shipping charges incurred. A cancellation will not be accepted without our approval, on any order, once it is in production. Cancellations will not be accepted without our approval on any Factory Direct orders once they are in production. Factory Direct purchases are ordered with every effort exerted to meet our estimated shipping dates, but failure to do so does not justify their cancellation. Factory Direct -- products made to order -- are not returnable.All canceled orders will be subject to a minimum 10% charge.
Receipt of Goods
YOU ARE RESPONSIBLE FOR RECEIVING YOUR GOODS IN A TIMELY MANNER. The goods shall become the property of the Purchaser at the time It arrives at your front door. If delivery is prevented by difficult access, incorrect Information, or if the Purchaser wrongfully fails to arrange to receive the delivery as per the arrangements with the Delivery Service, the Purchaser is still responsible for the goods. ANY DAMAGE OR COSTS INCURRED FOLLOWING DELIVERY OR ATTEMPTED DELIVERY SHALL BE THE RESPONSIBILITY OF THE PURCHASER. FAILURE TO ACKNOWLEDGE OR RECEIVE GOODS IN A TIMELY MANNER IS NOT THE RESPONSIBILITY OF BAUHAUS TO YOUR HOUSE.
You will be issued an email at the time of shipping from the delivery service with tracking information; we are not responsible for filtered content. Items returned to the Bauhaus 2 Your House warehouse after repeated attempted delivery (services make at least three delivery attempts and leave notice) are the property of the purchaser, and will be re-shipped at the purchaser's expense. Damaged product will not be repaired or replaced unless the shipping error is determined to be the fault of Bauhaus 2 Your House (i.e. order shipped to wrong state). An order canceled at this point will be assessed a 50% restocking fee plus the cost of the original delivery.
Damage Return Policy
Claims for defective or damaged items must be filed with us within 3 days of delivery, in writing, with images. Please inspect your items immediately upon delivery. All shipments are picked up by the transportation company and signed for in good condition. (Bauhaus 2 Your House's liability ceases at that time). When you receive product from our freight carriers, it is extremely important to inspect the carton/crate for any damage or even an indication of the possibility of damage before signing any documentation. You will be asked to sign a delivery receipt, which is essentially a legal contract that indicates you are receiving the product in perfect condition. All delivery receipts contain a box to note any "visible" damage on the carton/crate. This is your insurance that you will have the ability to be awarded the freight claim; without notation of damage (or the indication thereof) there is no recourse. If damage is noted, you must keep product in original shipping box or container for inspection by carrier. Enter a claim with the transportation company. If you have any questions regarding this policy or the process involved, please feel free to contact us directly at (888) 272-5331 or email Customer Service.
Receiving Glass and Marble
While our glass and marble pieces are shipped using industry standards and best practices, they are vulnerable materials, and even under the best conditions, damages sometimes occur. IT IS THEREFORE CRITICAL THAT YOU BE AWARE AND ADVISED OF HOW TO RECEIVE THESE PIECES. Damage to glass and marble pieces MUST be noted at the time of delivery. These items arrive crated, you will need to carefully inspect them while they are intact, or de-crate them for proper inspection. FAILURE TO INSPECT ITEMS AT TIME OF DELIVERY, OR SIGNING FOR DAMAGED PRODUCT "IN GOOD CONDITION" MAY MAKE YOUR DAMAGE CLAIM OR CREDIT CARD REBUTTLE IMPOSSIBLE.
Satisfaction Guarantee / Refund Policy
Bauhaus 2 Your House proudly stands behind our designer reproductions by offering our customers our Satisfaction Guarantee Policy. If any Bauhaus 2 Your House customer is not fully satisfied with any of our products, simply contact is in writing for authorization and return the product to our warehouse within 10 business days from delivery. Refunds for Ready 2 Ship (In-stock) products will be issued store credit or exchange only less the 30% Restocking Fee, shipping, and a $25 re-packaging charge, if merchandise is returned at buyers expense in its original condition and in original packaging within 10 days. Credits (other than store credits) will be refunded via check.
Factory Direct (non-stock items or custom orders) are not returnable. Returns must be pre-authorized by calling (888) 272-5331. Actual cost of shipping item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims must be in writing. Claims for defective or damaged items must be filed within 3 days of delivery. Please inspect your items immediately upon delivery. Claims received after 3 days of delivery will not and cannot be processed.
Please be aware that fine furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. Upon arrival of returned goods at the warehouses items will be examined for merchantability. In the event that goods are deemed to have been damaged by the customer, the customer may be charged up to the full price of the item(s).
A $25 repackaging fee may also be assessed if packaging is unusable. (Shipping is not refundable.) IMPORTANT: CUSTOMER MUST RETURN ALL PRODUCTS IN THE EXACT CONDITION, AND IN THE EXACT PACKING MATERIALS IT WAS RECEIVED IN AT THE CUSTOMERS EXPENSE IN ORDER TO BE ELIGIBLE FOR REFUND. BAUHAUS 2 YOUR HOUSE RESERVES THE RIGHT TO REFUSE OR REJECT ANY RETURN THAT DOES NOT MEET THE CONDITIONS DESCRIBED ABOVE.
Schedule the shipment with the same carrier used for delivery (shipper's information is included with every order), prepay and insure your package(s) and return them to:
Bauhaus 2 Your House
C/O Justo Delivery Warehouse
3300 Keller St. #101
Santa Clara, CA 95054
SHIPPING AND HANDLING
Free Shipping is only available within the Contiguous United States! For all orders going to destinations outside the Contiguous United States (including
Bauhaus2YourHouse.com will attempt to ship all merchandise within five business days of purchase unless otherwise specified. Delivery estimates are good faith estimates only. Bauhaus2YourHouse.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.
Residential Curbside Delivery:
Unless otherwise specified, Bauhaus 2 Your House will quote all product shipment for residential [curbside only] delivery to you when possible. If necessary, when residential is unavailable, Dock-to-Dock delivery can be set up in which the product is delivered to loading bays designed for trailers to back up level to warehouse floor, which requires no special equipment to load/unload. Bauhaus 2 Your House will pass on all information on the location and the local contact to the buyer when we acknowledge your order. Buyer will need to make all local arrangements for pick up of their products. IT IS YOUR RESPONSIBILITY TO ARRANGE TO MEET THE SHIPPER AT THE DELIVERY ADDRESS AT THE APPROPRIATE TIME. PLEASE NOTE YOU WILL NOT RECEIVE A CALL FROM THE SHIPPER ADVISING OR REMINDING YOU OF THE DELIVERY TIME. IT IS YOUR RESPONSIBILITY TO TRACK THE SHIPMENT USING THE TRACKING NUMBERS THAT WE PROVIDE TO YOU.
Additional Delivery Options:
Bauhaus 2 Your House is happy to work with customer's specific needs for delivery and can accommodate White Glove service (where available) and Inside Delivery at an additional charge. Please call Bauhaus 2 Your House Customer Service at (888) 272-5331 or email Customer Service to determine your additional shipping charges.
White Glove/Inside Delivery:
Furniture is big, apartments can be small. We note the dimensions of our product on the website and on your confirmation. We are not responsible for items that do not fit into your home. If items do not fit, they will be delivered curbside or "first dry area."
Items may be stored, with a request by the customer in writing, for 15 days after receipt in our warehouse. After two weeks, there is a storage fee of $25 per item, per month (assessed on the first of the month). Items unclaimed after 90 days become the property of Bauhaus 2 Your House, and customer forfeits any payment(s) made.
Changes to Terms and Conditions and To Site
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. Bauhaus 2 Your House.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.
In the event that the delivery company is prevented from carrying out Its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, lock-outs, Flood and Failure of third parties to deliver goods, Bauhaus 2 Your House and the delivery company shall be relieved of its obligations and liabilities for as long as such fulfillment is prevented. Bauhaus2YourHouse is at no time providing any warranty or any type of guarantee that any particular item/model of product or accessory is suitable or usable for any particular purpose, whether general or specific, whatsoever.
You agree to indemnify and hold harmless Bauhaus 2 Your House.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.
Bauhaus 2 Your House reserves the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.
This Site is controlled, operated and administered by Bauhaus 2 Your House from its offices within the United States of America. Bauhaus 2 Your House makes no representation that materials on the Site are appropriate or available for use at other locations outside of the United States and access to them from territories where their contents are illegal is prohibited. You may not use the Site or export the Content in violation of U. S. export laws and regulations. If you access this Site from a location outside of the United States, you are responsible for compliance with all local laws.