Terms & Conditions
BY PLACING AND CONFIRMING YOUR ORDER, YOU AGREE TO THESE TERMS AND CONDITIONS
YOUR ACCOUNT
You
are
responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer, and you agree to
accept responsibility for all activities that occur under your account
or password. If you are under 18, you may use bauhaus2yourhouse.com only
with involvement of a parent or guardian. Bauhaus2yourhouse.com
reserves the right to refuse service, terminate accounts, remove or
edit content, or cancel orders at their sole discretion.
SALES
TAX
Bauhaus2yourhouse.com
is charges no sales tax on any orders shipped within theUnited
States, except California.
You are expected to comply with your state's current laws
regarding purchases over the Internet.
LEAD TIME
Ready to
Ship products are
shipped within 7 business days of acknowledgment of order from Bauhaus 2
Your House Customer Service. Factory
Direct orders are custom orders built specifically for
our customers by our factory. Lead time for Factory Direct
orders is typically 10-12 weeks. While Bauhaus 2 Your House
makes every effort to meet these lead times, they are not guaranteed.
Bauhaus 2 Your House is not responsible for delays in shipments due to
circumstances beyond our control, such as acts of God, international
port delays and closures, terrorism, or other customs, freight, or
shipping delays. Every effort is made to meet our estimated shipping
dates, but failure to do so does not justify their cancellation.
WARRANTIES
Bauhaus
2 Your House reserves the right, at its sole discretion to change, modify, add or
remove any portion of these terms and conditions of use, in whole, or in
part at any time. Designs, materials, construction, production technology and specifications are subject to change
without notice. Bauhaus 2 Your
House reserves the right to modify and/or improve all
products that we offer for sale.
Bauhaus 2 Your House warrants its products to be free from defects in material or workmanship, given normal use and care, for a period of 1 Year from the date as indicated on the invoice, subject to the limitations set forth:
During this warranty period, Bauhaus 2 Your House will, at its option, repair or replace, free of charge to the original owner, any part or assembly found to be defective. This warranty is not transferable and terminates when a third party becomes entitled to use the product during the warranty period. Claims must be in writing. All claims must include the name, address, and telephone number of the purchase, unit model number, general description of the product, description of the defect(s), photographs, and documentation supporting the date of initial delivery. Bauhaus 2 Your House will contact the customer to arrange for the repair or replacement of the defective product covered by this warranty at Bauhaus 2 Your House's expense.
This warranty does not apply to damage resulting from accidents, alterations to the product other than by Bauhaus 2 Your House or an authorized person, installation by other than a Bauhaus 2 Your House or an authorized person, or the product not being used in accordance with Bauhaus 2 Your House's installation and/or application guidelines. Upon the occurrence of any one or more of these events, this warranty becomes void. Because of the natural variation over which Bauhaus 2 Your House has no control, the warranty does not extend to color, grain, texture of wood, plastic, marble, or fabric. Bauhaus 2 Your House does not warrant the matching of color, grain or texture and shall not be liable for consequential or incidental damages. The images on this website represent an approximate rendering of the item requested and is not a representation of warranty regarding the final product.
Please note: the colors displayed on your screen may differ from the actual colors. No rights can be derived from this.
CANCELLATION
POLICY
Orders not canceled within 24 hours of
acknowledgment
from Customer Service will be subject to a 25% - 50% cancellation fee in addition to any shipping charges incurred. A
cancellation will not be accepted without our approval, on any order,
once it is in production. Cancellations will not be accepted without our
approval on any Factory Direct orders once they are in production.
Factory Direct purchases are ordered with every effort exerted to meet
our estimated shipping dates, but failure to do so does not justify
their cancellation. Factory Direct -- products made to
order -- are not returnable. All canceled orders will be subject to a
minimum 10% charge.
RECEIPT OF
GOODS
YOU ARE RESPONSIBLE FOR RECEIVING YOUR GOODS IN A
TIMELY MANNER. The goods shall become the property of the Purchaser at
the time It arrives at your front door. If delivery is prevented by
difficult access, incorrect Information, or if the Purchaser wrongfully
fails to arrange to receive the delivery as per the arrangements with
the Delivery Service, the Purchaser is still responsible for the
goods. ANY DAMAGE OR COSTS INCURRED FOLLOWING DELIVERY OR ATTEMPTED
DELIVERY SHALL BE THE RESPONSIBILITY OF THE PURCHASER. FAILURE TO
ACKNOWLEDGE OR RECEIVE GOODS IN A TIMELY MANNER IS NOT THE
RESPONSIBILITY OF BAUHAUS TO YOUR HOUSE.
You will be issued an email at the time of shipping from the delivery service with tracking information; we are not responsible for filtered content. Items returned to the Bauhaus 2 Your House warehouse after repeated attempted delivery (services make at least three delivery attempts and leave notice) are the property of the purchaser, and will be re-shipped at the purchaser's expense. Damaged product will not be repaired or replaced unless the shipping error is determined to be the fault of Bauhaus 2 Your House (i.e. order shipped to wrong state). An order canceled at this point will be assessed a 50% restocking fee plus the cost of the original delivery.
DAMAGE
RETURN POLICY
Claims for defective or
damaged items must be
filed with us within 3 days of delivery, in writing, with images. Please
inspect your items immediately upon delivery. Items should be absent of defects (scratches, dents, chips, etc) from a distance of 20 inches. All
shipments are picked up by the transportation company and signed for in
good condition. (Bauhaus 2
Your House's liability ceases at that time).
When you receive product from our freight carriers, it is extremely
important to inspect the carton/crate for any damage or even an
indication of the possibility of damage before signing any
documentation. You will be asked to sign a delivery receipt, which is
essentially a legal contract that indicates you are receiving the
product in perfect condition. All delivery receipts contain a box to
note any "visible" damage on the carton/crate. This is your insurance
that you will have the ability to be awarded the freight claim; without
notation of damage (or the indication thereof) there is no recourse. If
damage is noted, you must keep product in original shipping box or
container for inspection by carrier. Enter a claim with the
transportation company. If you have any questions regarding this policy
or the process involved, please feel free to contact us directly at
(888) 272-5331 or email Customer
Service.
RECEIVING
GLASS AND MARBLE
While our glass and marble pieces
are shipped
using industry standards and best practices, they are vulnerable
materials, and even under the best conditions, damages sometimes
occur. IT IS THEREFORE CRITICAL THAT YOU BE AWARE AND ADVISED OF HOW TO
RECEIVE THESE PIECES. Damage to glass and marble pieces MUST be noted at
the time of delivery. These items arrive crated, you will need
to carefully inspect them while they are intact, or de-crate them
for proper inspection. FAILURE TO INSPECT ITEMS AT TIME OF DELIVERY, OR
SIGNING FOR DAMAGED PRODUCT "IN GOOD CONDITION" MAY MAKE YOUR DAMAGE
CLAIM OR CREDIT CARD REBUTTLE IMPOSSIBLE.
SATISFACTION
GUARANTEE / REFUND POLICY
Bauhaus
2 Your House proudly stands behind our designer
reproductions by offering our customers our Satisfaction
Guarantee Policy.
If any Bauhaus 2 Your House customer is not fully satisfied with any of our products, simply
contact is in writing for authorization and return the product to our
warehouse within 10 business days from delivery. Refunds for Ready
2 Ship (In-stock) products will be issued store credit or exchange only less the 30% Restocking Fee,
shipping, and a $25 re-packaging charge, if merchandise is returned at
buyers expense in its original condition and in original packaging
within 10 days. Credits (other than store credits) will be refunded via check.
Factory Direct (non-stock items or custom orders) are not returnable. Returns must be pre-authorized by calling (888) 272-5331. Actual cost of shipping item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims must be in writing. Claims for defective or damaged items must be filed within 3 days of delivery. Please inspect your items immediately upon delivery. Claims received after 3 days of delivery will not and cannot be processed.
Please be aware that fine furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. Upon arrival of returned goods at the warehouses items will be examined for merchantability. In the event that goods are deemed to have been damaged by the customer, the customer may be charged up to the full price of the item(s).
A $25 repackaging fee may also be assessed if packaging is unusable. (Shipping is not refundable.) IMPORTANT: CUSTOMER MUST RETURN ALL PRODUCTS IN THE EXACT CONDITION, AND IN THE EXACT PACKING MATERIALS IT WAS RECEIVED IN AT THE CUSTOMERS EXPENSE IN ORDER TO BE ELIGIBLE FOR REFUND. BAUHAUS 2 YOUR HOUSE RESERVES THE RIGHT TO REFUSE OR REJECT ANY RETURN THAT DOES NOT MEET THE CONDITIONS DESCRIBED ABOVE.
Schedule the shipment with the same carrier used for delivery (shipper's information is included with every order), prepay and insure your package(s) and return them to:
Bauhaus 2
Your House
Attention: RETURNS
C/O Justo Delivery
Warehouse
3300 Keller St. #101
Santa Clara, CA 95054
SHIPPING AND
HANDLING
Free Shipping:
Free
Shipping is only available within the Contiguous United
States! For
all
orders going to destinations outside the Contiguous United States
(including
Bauhaus2YourHouse.com will attempt to ship all merchandise within five business days of purchase unless otherwise specified. Delivery estimates are good faith estimates only. Bauhaus2YourHouse.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.
Residential Curbside Delivery:
Unless
otherwise specified, Bauhaus 2
Your House will quote all product shipment for
residential [curbside only] delivery to you when possible. If necessary,
when residential is unavailable, Dock-to-Dock delivery can be set up in
which the product is delivered to loading bays designed for trailers to
back up level to warehouse floor, which requires no special equipment
to load/unload. Bauhaus 2 Your
House will pass on all information on the location and
the local contact to the buyer when we acknowledge your order. Buyer
will need to make all local arrangements for pick up of their products. IT
IS YOUR
RESPONSIBILITY TO ARRANGE TO MEET THE SHIPPER AT THE DELIVERY ADDRESS AT
THE APPROPRIATE TIME. PLEASE NOTE YOU WILL NOT RECEIVE A CALL FROM THE
SHIPPER ADVISING OR REMINDING YOU OF THE DELIVERY TIME. IT IS YOUR
RESPONSIBILITY TO TRACK THE SHIPMENT USING THE TRACKING NUMBERS THAT WE
PROVIDE TO YOU.
Additional
Delivery Options:
Bauhaus 2 Your
House is
happy to work with customer's specific needs for delivery and can
accommodate White Glove service (where available) and Inside Delivery at an additional charge.
Please call Bauhaus 2 Your
House Customer Service at (888) 272-5331 or email Customer
Service to determine your additional shipping charges.
White Glove/Inside Delivery:
Furniture is big, apartments can be small. We note the dimensions of our
product on the website and on your confirmation. We are not responsible
for items that do not fit into your home. If items do not fit, they
will be delivered curbside or "first dry area."
STORAGE
Items
may be stored, with a request by the customer in writing, for 15 days
after receipt in our warehouse. After two weeks, there is a storage fee
of $25 per item, per month (assessed on the first of the month). Items
unclaimed after 90 days become the property of Bauhaus 2 Your House, and
customer forfeits any payment(s) made.
Changes
to Terms and Conditions and To Site
Bauhaus
2 Your House reserves the right to modify or change the terms of use of this site
with or without notification.
USER WARRANTIES
In
placing an
order, you warrant that you are over 18 years of age, and that you are
providing accurate, true, and complete information, and that you have
the authority to place the order.
DISCLAIMER OF
WARRANTIES
You
expressly understand and agree that your use of this site is at your
sole risk and that this site is provided on an "as is" and "as
available" basis. Bauhaus 2
Your House.com makes no representations or
warranties of any kind, express or implied, as to the operation of this
site or the information, content, materials or products included on this
site.
In the event that the delivery company is prevented from carrying out Its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, lock-outs, Flood and Failure of third parties to deliver goods, Bauhaus 2 Your House and the delivery company shall be relieved of its obligations and liabilities for as long as such fulfillment is prevented. Bauhaus2YourHouse is at no time providing any warranty or any type of guarantee that any particular item/model of product or accessory is suitable or usable for any particular purpose, whether general or specific, whatsoever.
INDEMNIFICATION
You
agree to indemnify and
hold harmless Bauhaus 2 Your House.com
and its officers, directors,
employees and suppliers, from any claim, demand, action or damage,
including reasonable attorneys' fees, made or incurred by any third
party arising out of or related to your use of this site.
TERMINATION
Bauhaus
2
Your House reserves the right to terminate your
account and
restrict your use of this site if we have reason to believe you have
violated any of these terms and conditions, including providing us with
false information.
INTERNATIONAL
CUSTOMERS
This Site is controlled, operated and
administered by Bauhaus 2 Your
House from its offices within theUnited
States of America. Bauhaus
2 Your House makes
no representation that materials on the Site are appropriate or
available for use at other locations outside of theUnited
States and access to them
from
territories where their contents are illegal is prohibited. You may not
use the Site or export the Content in violation ofU.
S. export laws
and regulations. If you access this Site from a location outside of the
United States, you are responsible for compliance with all local laws.
